Facilities Management

">Maintaining uniformity and consistency in the
The British Institute of Facility Management's (BIFM)workplace is also important. It is the role of facility
definition for facility management is 'the integration ofmanagement to ensure the satisfaction of the staff
multi-disciplinary activities within the built environmentin an organization and to motivate them to do their
and the management of their impact upon peoplework. The facilities manager must be skillful and
and the workplace'.knowledgeable. With a heavy workload, it is
Facility management can be defined in general termsnecessary for facilities professionals to complete one
as the management of utilities, waste services andtask as quickly as possible to begin another. Managing
maintenance operations, building upkeep, security andthe facility becomes more efficient with proper
services. The services provided under facilitydocumentation. The involvement and support of top
management can be divided as hard services andmanagement is also very important. In the corporate
soft services. Hard services are generally moreworld, excellent facilities management can not only
tangible in nature than the soft services. Hardenhance an organization's identity and image, but also
services include maintenance, while soft servicesdeliver business continuity and workforce protection.
include cleanliness.The facility management sector has now become a
The responsibilities of a facilities manager range frombillion-dollar industry. A mix of in-house departments,
maintenance and administration to building strategyspecialist contractors, large multi-service companies
for space management and communicationsand other management functions make up the large
infrastructure. Facilities management is continuous.and complex facilities management sector.